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We love to hear from our customers. Omega Paw is committed to manufacturing products that improve the quality of your pet’s life. If you have questions or comments that you would like us to share, please email us at customerservice@omegapaw.com.

Since some days can be busier than others we want to assure you that we will contact you as soon as possible. At certain times it can take up to a week before we can respond to you. We promise we will respond to every e-mail that we receive.

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Contact Details
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Omega Paw Inc.
P.O. Box 2320, 275 Victoria St.,
St. Marys Ontario, Canada N4X 1A2



Detailed document here

Q.) What are the dimensions of the litter boxes?

A.) Regular: 17" x 20" x 16.5"
Large: 20" x 23" x 19"

Q.) How do I assemble the litter boxes?

A.) Assembly Instructions

Q.) Where can I get replacement parts for my litter box?

A.) Replacement parts for the litter boxes are available at Omega Paw's head office. Please contact our Customer Service department by e-mail at customerservice@omegapaw.com.

Q.) Is the Tricky Treat Ball really indestructible?

A.) No, through trial and error, Omega Paw Inc.'s customers have found that the Tricky Treat Ball is not indestructible. Some dogs can chew through anything!


Q.) Can I order directly from Omega Paw?

A.) No. Omega Paw does not sell directly to consumers.